GM! My pro item&char lost

It happens on december 20,i wanna create a new char so i transfer my eg set and 3rd lvl150 gen pet
to the new char....then i go lvl in abba4 and afk till lvl82 after that i revive in argent city go back abba4 then some1 invite me to pt i accepted but cant join(no pt)....so i relogin after i log in abck to the other account with new char it not exist then i log in back 2 more char in that account lost after i log in with my other account and see no char at all

help me plz gm

Item lost:
Eg set gemmed
1 eg blade,1 kylin blade both gemmed
lvl150 gracias
kylin set gemmed
30 eg chest
muc more!!!!!!!